The following procedures are intended to guide the UNE professional staff when responding to concerns of content published on the University WordPress Sites (“WordPress Sites”) that appears to violate the University WordPress Sites Guidelines and Procedures (the “Guidelines”) or UNE Policies. The standards for administering the WordPress Sites are located in the: (1) Guidelines; (2) WordPress Service Level Agreements; and (3) within the Handbooks.
1. All concerns (“Concern(s)”) regarding site content must be directed to the Office of Communications.
2. Within a reasonable time, but not later than seven (7) days after notification of a Concern, the vice president of Communications or a designated representative, will make a preliminary determination about the content in question.
3. If the vice president of Communications makes a determination that the material does not violate the Guidelines or UNE Policies, or that the concern is frivolous or otherwise does not merit further investigation, no action will be taken.
4. If, in the preliminary review, the vice president of Communications determines that the concern is not frivolous or that for any reason the content in question should be removed pending a more extensive investigation, the vice president of Communications or a designated representative will direct Information Technology Services (ITS) to temporarily disable the webpage displaying the content in question, pending a full investigation. The vice president of Communications or a designated representative will provide the University WordPress Site Publisher with a notice (“Notice”) of the potentially non-complying material. The Notice will include a reference to the sections of the Guidelines or the UNE Policies that the content in question potentially violates.
5. The WordPress Site Publisher (“Site Publisher”) of the content in question will have ten (10) calendar days to either respond to the Notice (“Response”) in writing or propose edits to the content in question that will bring the content in question into compliance with the Guidelines and/or the UNE Policies.
6. At any time during the 10-day period, the vice president of Communications or a designated representative and the publisher of the content in question may agree on changes to the content to bring the content into compliance with the Guidelines or the Handbook Policies. In such cases, the Site Publisher must submit the revised content to the Office of Communications.
7. Within thirty (30) days following the receipt of the Response, unless the Site Publisher has taken action to bring the content into compliance as approved by the vice president of Communications or a designee, the vice president of Communications will determine if the content should be permanently removed from the University WordPress Sites.
8. If the vice president of Communications or a designated representative determines that a Guideline or aspect of a UNE Policy has been violated, before instructing ITS to permanently disable the site, the VP or designee shall provide written notice of the initial decision to the Site Publisher articulating the basis for the conclusion (“Initial Decision”). The Site Publisher, of the content may appeal the Initial Decision to the president of UNE or his or her designee (“Appeal”) within ten (10) calendar days of the Initial Decision by written explanation, articulating the reasons why the Site Publisher believes the content should remain published on the University WordPress Sites.
9. If the Site Publisher elects to appeal, the vice president of Communications or a designee shall provide a copy of the Concern, Notice, Response, Initial Decision, and the Appeal, together with references to the Guidelines or UNE Policy allegedly violated, to the UNE president or his or her designee. The decision by the president shall be in writing and will be final.
10. Any conduct that may merit disciplinary action shall be referred to UNE Human Resources.