Kiernan O. Gordon, William Andrew Czekanski, Stacey A. Hall, and Kate E. McAfee
Over 1,250 different institutions of higher learning compete across the four-year, intercollegiate athletics landscape in the United States. A major initiative at institutions that offer intercollegiate athletics is the effective training of security staff members who aid in the delivery of athletic contests. This is due largely to the various risks that those institutions face, such as inclement weather, crowd-related issues, acts of terrorism, and fraudulent activities. Human and financial resource constraints are often present within these athletic programs, as well, as the overwhelming majority of intercollegiate athletic programs operate at an annual fiscal loss. Thus, an institution’s ability to effectively and efficiently secure playing spaces that are used for intercollegiate athletics, while simultaneously engaging with guests in an effort to facilitate positive economic outcomes, holds tremendous value for that institution. The purpose of this study, then, was to examine the ways in which NCAA Division I Football Championship Subdivision member institutions source, train, and place their security personnel in and around their respective football venues in order to meet both security and customer service needs effectively. http://www.novapublishers.org/catalog/product_info.php?products_id=66250